About the Role

As a Junior Account Manager, you will be responsible for building and maintaining customer relationships, and supporting the growth of secure mobility products and services. Working closely with service delivery, product, and business development teams, you’ll help drive customer satisfaction, identify opportunities for upselling, and ensure smooth execution of contracts and service engagements.

Typical duties include:

• Maintain strong relationships with existing clients and represent their needs within the business
• Collaborate with service teams to resolve customer issues and support continual service improvement
• Identify and support new business opportunities through upselling or cross-selling of services
• Assist in gathering user requirements and feeding into new product development
• Support contract renewals, negotiations, and the preparation of customer-facing documentation
• Monitor account activity, usage, and financial metrics to track performance and generate reports
• Participate in marketing and engagement efforts, including exhibitions and product promotions

Skills and Experience

• Strong interpersonal and communication skills, including verbal, written, and active listening
• Ability to understand customer environments and adjust to changing priorities or requests
• Knowledge of secure mobility products and the ability to communicate their value to clients
• Awareness of commercial factors such as contracts, licensing, and financial reporting
• Experience collaborating with cross-functional teams including service delivery and product management
• Analytical mindset with an eye for detail and the ability to interpret financial or usage data
• Organisational skills to manage workload, deadlines, and customer-facing responsibilities

Qualifications and Eligibility Criteria

To be eligible for this position you must:

• Be a British Citizen; and
• Hold or be eligible for NSV – DV (please see the gov.uk for guidance)