About PentenAmio

PentenAmio is a leading provider of advanced digital security solutions that power national security and resilience across the UK, Australia and our allies. Focused on solving complex digital challenges that others avoid, we embrace the impossible to deliver transformative technologies that protect those who protect us.

Across the UK and Australia, PentenAmio combines a legacy of knowledge and proven delivery across secure mobility and AI-driven deception technologies. Our work spans Government and Defence markets across civil and military applications, powering intelligent advantage on a global scale.

In our 2024 Employee Survey, our team said they enjoy working with us because we:

• Have a friendly and welcoming culture
• Enjoy excellent working conditions with genuine flexibility
• Focus on innovation, have interesting work and a sense of purpose
• Take pride in what we do and deliver tangible results
• Work with cutting edge technologies

About the Role

As a Service Operations Engineer, you will play a vital role in monitoring, supporting, and improving critical production infrastructure. You will support infrastructure build projects, identify and resolve faults, implement new technologies, and act as a key escalation point within the Service Operations team. You’ll work across secure, often air-gapped, environments using automation, monitoring, and diagnostic tools to ensure optimal service delivery and system resilience.

Typical activities include:

• Monitoring production infrastructure and systems to detect and resolve faults or performance issues.
• Troubleshooting network issues and supporting secure protocols such as IPsec, SSH, and SNMP.
• Identifying and implementing automation opportunities using scripting, tools, or systems.
• Creating and modifying logging, alerting, and triage processes with a security focus.
• Responding to system alerts, security incidents, and infrastructure events.
• Supporting infrastructure builds, deployments, and live patching activities.
• Using Ansible and other automation tools to streamline deployments.
• Providing physical hardware support, including disk/memory replacement and iDrac/iLO.
• Acting as a technical escalation point for service-related issues.
• Supporting infrastructure design and delivery as part of engineering project teams.
• Creating, maintaining, and improving documentation and internal knowledge bases.
• Assisting with urgent operational requests and participating in daily team stand-ups.
• Maintaining accurate asset management and event tracking in the CMDB.

Skills & Experience

• Linux operating systems and infrastructure technologies in on-prem or air-gapped environments
• Experience with container platforms such as Docker
• Good understanding of networking protocols: TCP/IP, DNS, DHCP, ISO model, NTP, TLS, OpenSSL
• Scripting experience (Python, Bash or similar)
• Familiarity with HTTP/S, SQL databases, and web services
• Hands-on support of server hardware including iDrac/iLo and component replacement
• Experience working in firewall-protected or gateway-based network environments
• Understanding of ESXi and vCenter technologies
• Knowledge of security tools such as Nessus or similar
  
  Desirable skills include:
  
• Experience with Confluence and Jira
• Mobile Device Management (MDM) platforms
• Use of SIEM platforms such as Splunk
• Backup and virtualisation tools such as VMWare, Veeam
• Exposure to deployment automation tools such as Ansible, Git, CI/CD pipelines
• Experience with VoIP or SIP-based communications
• Knowledge of IPSec VPNs and monitoring platforms such as checkMK
• Understanding of cryptographic technologies

Qualifications and Eligibility Criteria

To be eligible for this position you must:

• Hold a CCNA certification (CCNP preferred or equivalent experience), and;
• Be a British Citizen, and;
• Hold or be eligible to obtain NSV – DV clearance (For more information, visit gov.uk).

Please Note: This role involves participating in an on-call roster and occasional after-hours work to support business and client requirements. While flexible working hours are supported, you will complete your day to day work on-site.

Be Your Best You at PentenAmio

PentenAmio is a proud equal employment workplace committed to fostering a diverse, equitable and inclusive environment, reflective of the community in which we live, work and play. PentenAmio’s focus on inclusion, well-being and flexible working arrangements means everyone, regardless of their background, can be their best both inside and outside the office.

As a national leader in cyber technology, we believe diversity of experience, identity, background, perspective and expression is key to building the best team, products and company. It’s the actions we take everyday that make the difference and we are continuously working on increasing diversity, inclusivity and belonging in all areas of our business.

How to Apply

To help us achieve our mission to protect those who protect us, submit your application details below. Please include a current copy of your resume/curriculum vitae, cover letter and complete the screening questions.

Should you require any adjustments throughout the recruitment process, please let us know by emailing UK.recruitment@pentenamio.com for a confidential discussion.