About the Role

As an Innovation Capture and Delivery Manager, you will be the key interface between clients and internal teams – building strong customer relationships, supporting the development and delivery of innovation projects, and identifying opportunities for business growth.

Typical duties include:

• Serve as the primary point of contact for clients, managing relationships and maintaining regular engagement
• Support the delivery of innovation projects, including planning, tracking, and cross-functional coordination
• Identify upsell and cross-sell opportunities, contributing to business development and proposal efforts
• Maintain an understanding of customer needs and environments to tailor solutions and drive satisfaction
• Support contract management activities, including renewals, negotiations, and documentation review
• Monitor and report account performance and innovation impact against strategic targets
• Participate in marketing efforts, exhibitions, and engagement activities to promote products and services

Skills and Experience

• Strong background in client relationship management within a technical or innovation-led environment
• Experience supporting or managing project delivery with cross-functional teams
• Commercial acumen, including familiarity with contracts, licensing, and IP considerations
• Ability to interpret customer needs and translate them into actionable project or proposal outcomes
• Effective written and verbal communication skills with the ability to present information clearly
• Proficiency in performance tracking, reporting, and business case development
• Understanding of product portfolios and the ability to articulate their value in client discussions

Qualifications and Eligibility Criteria

To be eligible for this position you must:

• Be a British Citizen; and
• Hold or be eligible for NSV – DV (please see the gov.uk for guidance)