About PentenAmio

PentenAmio is a leading provider of advanced digital security solutions that power national security and resilience across the UK, Australia and our allies. Focused on solving complex digital challenges that others avoid, we embrace the impossible to deliver transformative technologies that protect those who protect us.

Across the UK and Australia, PentenAmio combines a legacy of knowledge and proven delivery across secure mobility and AI-driven deception technologies. Our work spans Government and Defence markets across civil and military applications, powering intelligent advantage on a global scale.

In our 2024 Employee Survey, our team said they enjoy working with us because we:

• Have a friendly and welcoming culture
• Enjoy excellent working conditions with genuine flexibility
• Focus on innovation, have interesting work and a sense of purpose
• Take pride in what we do and deliver tangible results
• Work with cutting edge technologies

About the Role

As a Service Operations Engineer, you will play a critical role in monitoring and maintaining the reliability, performance, and security of our production infrastructure. You will manage incidents, support infrastructure deployments, automate operational tasks, and help transition new technologies into service.

Typical duties include:

• Monitoring production infrastructure for faults, security alerts, and performance issues
• Responding to incidents and major events with expert troubleshooting
• Supporting deployments, patching, changes, and release activities on live infrastructure
• Provisioning and supporting end-user devices and physical hardware maintenance
• Identifying and implementing service automation and improvement opportunities
• Assisting in project work including design, build, and implementation of infrastructure
• Creating and maintaining clear technical documentation and process improvements

Skills and Experience

• Strong understanding of IP networking and secure protocols (e.g., IPsec, SSH, SNMP)
• Experience in Linux systems and infrastructure in on-prem/air-gapped environments
• Familiarity with Docker, container-based infrastructure, and Ansible deployment tools
• Proficient in basic scripting (e.g., Python, Bash) and infrastructure monitoring systems
• Solid understanding of DNS, NTP, DHCP, ISO model, TCP/IP, TLS, OpenSSL
• Exposure to ESXi, vCentre, Windows Server, and physical server hardware support
• Knowledge of security monitoring tools (e.g., Nessus) and experience handling incidents

Qualifications and Eligibility Criteria

To be eligible for this position you must:

• Minimum 2–3 years of experience in a service operations, IT infrastructure, or engineering environment.
• Be a British Citizen; and
• Hold or be eligible for NSV – DV (please see the gov.uk for guidance)